If something you have ordered isn’t quite right, not a problem ( this excludes earrings and underwear, for hygiene reasons we are unable to offer returns on these products)! Please just send the item back to us within 14 days of receipt and providing it is in the same condition as we sent it, we will refund you immediately. Just contact us at info@neossldn.co.uk with your reason for return and post the item recorded delivery or special delivery if the item is over £50 to ensure it is insured to its full value.  As soon as we receive the item back we will process your refund. Items returned in a non-sellable condition will not be refunded.